Refund policy

Returns & Refunds Policy

Thank you for shopping with Serial Dates. As a food brand, we are unable to accept returns of our products for hygiene and food safety reasons. However, your satisfaction is really important to us and we will always do our best to make things right!

Damaged or Faulty Items
If your order arrives damaged or the product is faulty, please contact us within 48 hours of receiving your order with a photo of the issue. We will arrange a replacement or full refund at no extra cost to you.

Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with our courier. If your order is confirmed lost, we will send a replacement or issue a full refund.

Incorrect Orders
If you receive the wrong product, please contact us within 48 hours and we will arrange for the correct item to be sent to you.

Contact Us
For any issues with your order please contact us via our website at serialdates.com/pages/contact or message us on Instagram @serialdates. We aim to respond within 24 hours.